Yes, we do! We are in network with Blue Cross Blue Shield (Anthem, Excellus, Horizon, Florida Blue, Caremark, Highmark, Regence) and most regional BCBS policies;,Aetna (Meritain) and most regional Aetna policies, Cigna (Evernorth), United Healthcare (Optum, UMR, Oxford) and Oscar. We also accept NY SHIP, Carelon, Beacon for some providers.

Medicare, Northwell and Compsych insurance coming soon, check back soon.

Yes we do! If your insurance offers out of network benefits, for a carrier we are not currently in network for, we will file the claims on your behalf, and you pay the session fee and are reimbursed by your carrier.

Unfortunately we are not in network with those insurance policies.

Unfortunately we are not in network with Medicaid.

Yes we do! We are part of the Open-Path network as well as offering a select number of $25-$50 sessions and sliding scale rates for clients who demonstrate financial need.

Please reach out to info@Only-Connect.US to learn more about your insurance coverage.

Yes we do! Some clients prefer to pay out of pocket and we offer private pay rates to accommodate that need.

Yes we do! 

Our cancellation policy requires that you give your clinician notice 24 hours in advance if you need to cancel or reschedule. (If your session is on a weekend or Monday, please cancel by 5pm, the Friday before). Our cancellation fees are not covered by insurance and are completely out of pocket. Cancellation fees will also be charged for no-shows or showing up late to sessions. 

Our goal is to not charge our clients cancellation fees. If something isn’t working, we work with our clients to figure out what is going on and how we can help you get the help you need!
 

While every session may differ depending on your clinician, all of our clinicians prioritize creating a safe, open, and collaborative space for our clients. You are in the driver's seat! 

To start with an Only-Connect therapist you can reach out directly to a therapist under the teams tab or reach out to info@Only-Connect.US to be paired with a clinician who would be a good fit! 

We make sure that each client who reaches out is scheduled with a clinician for an introductory call within 24 hours of reach out, and have a first session scheduled within a week.

Most clinicians are still working virtually, however there are a limited number of in person sessions available which varies per clinician. . 

 If you would like to engage in in-person services, you may ask your clinician if they have in-person availability or reach out to info@Only-Connect.US for more information.  

We encourage all of our clients to engage in weekly counseling services.

If you would like to meet twice a week, you may ask your clinician or reach out to info@Only-Connect.US for more information on treatment options and insurance coverage. 

All clients will have a 15 minute consultation with their clinician at the beginning of treatment to ensure that they are a good fit. After the intro call, if you feel that you and your clinician are not a good fit, do not feel ashamed! Our priority is for our clients to receive the most out of therapy and so, we encourage our clients to be open and communicate with their clinician about their therapeutic relationship. If you feel that you and your clinician are not a good fit, they can help to find you another clinician who will be a better fit or provide you with referrals to get you the care that you need.